Collab

Collab is a native Android app that empowers university students to succeed academically and encourages them connect with the Coastal University community. With mature students in mind, this digital solution aims to reduce the intimidation of reaching out and isolation felt in virtual learning environments, and fosters more efficient student collaboration and communication.

PROJECT TYPE

Design Sprint Hackathon - Team of 6

ROLE

UX Researcher, Design Strategy, UX/UI Designer

TIMELINE

4 Days

TOOLS

Pen & paper, Sketch, Figma, Invision

The Challenge

Coastal University is a design sprint hosted by BrainStation and IBM. Due to COVID-19 Coastal University is looking to improve their students’ ability to work collaboratively in a remote environment. We were challenged to leverage any digital technologies available to reimagine university student's educational experience completely.

The Request

How might we improve the experience of Coastal University students when collaborating in virtual teams?

The Constraints

We had four days to create a digital solution focused on one of four different target user groups. We focused on mature students due to familiarity and accessibility of interviews with the user given time constraints.

The solution must comply with brand guidelines and be accessible to the widest audience (WCAG AA compliant)

DISCOVER

What does the remote education landscape look like?

Since the outbreak of the COVID-19 pandemic, almost all classroom learning has shifted to a virtual model.
Pre-pandemic, 2 out of 3 post-secondary students had never experienced online learning.

Remote learning is especially challenging for mature students, as they risk not feeling immersed in the campus experience and have a greater challenge reaching out for help when class material or assignments are unclear Possible influences may include mental health issues, increased rates of drop-out, and the tendency to postpone education plans.

Many students feel remote learning lacks the same value, learning experiences, and support as its in-class equivalent

70%

43%

82%

of students mentioned the term “isolation”  specifically, and felt it was a problem with online learning

of students mention it is not as easy to complete course work and access classes

of students are anxious about their health, finances, and future due to the pandemic

Validating our assumptions with our target user

We conducted total of 17 interviews to establish a deeper understanding about the experience and objectives of mature students studying in an online learning environment.

✔️    25 years old or older
✔️    Have some work experience
✔️    Remote learning environment

Our findings confirmed mature students

  • Are career and academically driven rather than socially motivated to connect with peers
  • Struggle most with quickly & effectively getting reliable answers

Key Interview Insights

Engagement

It can be difficult to ask questions during class

Lack of human interaction from non-online learning format

Ease of Access

It's stressful not getting timely answers, especially if an assignment or test is coming up

They need to balance other responsibilities

Quality of Info

Prefer to seek help from professors rather than peers due to reliability

"It's hard talking to people you haven’t talked to before"
"I feel really isolated, I rely on myself most of the time"
"I don't want to be a bother"
"I'm not outspoken enough"
"the delay for an answer from a professor varies between 1-3 days."
"It’s almost impossible asking for help after hours - better to ask friends or wait
"I can't always ask for help after class or join a ongoing chat as I have other responsibilities"
"I prefer forums over facebook groups or private chats, as other educational staff are more likely to reply"
"I seek help mostly from my professors, rather than from their classmates

After collectively drafting several HMW questions that would best target our users problems, we narrowed the field to 5 potential HMWs via dot-voting, and converged the following refined problem statement.

how might we...

create an inclusive environment for students to connect
so that they feel comfortable sharing and helping each other?

DEFINE

Meet Jessica

Jessica is looking for a career change during the pandemic after being furloughed. She has enrolled in an online learning course and her priority is to succeed academically and in her career transition. She feels she is missing out on making connections organically, which she would have otherwise at an in-person learning environment.

What is Jessica experiencing?

We created an experience map to visualize her current journey and identify pain points and areas of opportunity.

DEVELOP

What is lacking in the current landscape?

We started the solution process by gathering inspiration from existing products and examining the competitive landscape. Taking a deeper look at 6 potential competitors (Zoom, Blackboard, Moodle, HouseParty, Google Classroom, and Canvas Network) in the education sphere helped us understand what is currently available, and what opportunities our solution could tackle.

What will best help our target users?

Before we transformed our chosen ideas to the wireframes, we mapped out the required page of our product and created a general user flow to see the product's overall picture. Also, it helped us to find an opportunity to create a more seamless user experience.

Core Tasks

  • Browse and easily join or create posts related to courses via question board forum
  • Join a study room video call to get answers quickly, and on a more personal level

Exploring Different Solutions

After identifying our product's main features, we rapidly sketched out our rough ideas and dot-voted to choose the favourite elements from each sketch.

Then we individually refined our sketches, drawing inspiration from UI screenshots, and then voted on a solution sketch idea that worked the best.

Delegating & Designing

Taking time constraints into consideration, we divided the work between two groups: one focused on wireframing & designing, and the other focused on the presentation and pitch with stakeholders

Mid-Fidelity Wireframes

As part of the design team, I took the solution sketches and translated them into mid-fidelity wireframes.

Mid-sprint stakeholder meeting with IBM design leaders

Our team had the opportunity to meet with design leaders from IBM, David Burdeau, Senior Design Lead and Dan Silveira, UX Designer, to share our progress and to ask for any suggestions when taking real business constraints into consideration.  

Feedback

  • Encouraged us to highlight the 17 user interviews we conducted given the limited time frame, and how these insights drove our design solutions
  • Advice to always consider idea prioritization, minimum viable product, and practicality of solution in real life
  • Storytelling is key! Find ways to elicit more empathy & emotion when communicating the users story

What we changed

  • Strengthened pitch deck by emphasizing the research conducted, and how the solution appropriately reflects the target users needs and improved their experience
  • Amended our HMW to be more focused and to provoke more empathy for our target user

refined how might we...

encourage mature students to connect with their peers
in order to reduce social isolation and empower them to succeed academically?

DELIVER

Taking the solution back to the user

With the mid-fidelity prototype, we conducted 2 rounds of usability testing with 9 participants. Using the prioritization framework, we took the feedback and narrowed down on the fewest changes with the greatest value to the user. Here are some of the major changes:

Meet Collab

Collab is a native Android app that empowers university students to succeed academically and encourages them connect with the Coastal University community. With mature students in mind, this digital solution aims to reduce the intimidation of reaching out and isolation felt in virtual learning environments, and fosters more efficient student collaboration and communication.

Stay tuned!
There's more to come.